Why is my laptop locked or laptop password disabled? Why did my hotspot stop working?
Answer
As part of our efforts to recover overdue tech devices, we are:
- Suspending service on overdue hotspots
- Remote locking overdue Macbooks
- Disabling the password to login to overdue PC laptops
These are items that are more than two weeks overdue. A series of notices and bills have been sent.
The item needs to be returned to a campus library. Contact a library to determine if you are eligible for a renewal.
Only current students are eligible to borrow tech devices. Even if you are currently registered, you still need to bring in the device now for visual inspection/ inventory. If you are verified as a current student, we should be able to unlock/reinstate service and re-check the device out to you. Students have a responsibility when it comes to borrowing technology for responding to due dates and overdue notices. Failure to meet that responsibility may result in the device being non-renewable.
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